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  • Covid 19


    measures and safety concept


The protection concept applies to the Widder Hotel, Storchen Zürich and Alex Lake Zürich operations. The measures listed below must be observed by all establishments and employees. The cantonal authorities carry out strict controls. Operation-specific measures, procedures and processes are defined and implemented for the individual hotels and restaurants. Legal hygiene and protection guidelines already in force have to be complied with (e.g. in the food sector and for the general health protection of employees). In addition, all the provisions of Regulation 2 on measures to combat coronavirus (COVID-19) apply. This protection concept is valid until revoked. This document is based on the ordinance on measures in the special situation to combat the Covid 19 epidemic of 28 October 2020. In case of doubt, the German version of the official protection concept for the hospitality industry approved by the Federal Office of Public Health (BAG) applies (Version 8: 19 October 2020). Update to follow. From 24 August 2020 with the amendment of 19 October 2020, the cantonal ordinance on measures to combat the Covid 19 epidemic will also apply. (Version of 19 October 2020)

Protection concept hotel

Protection concept hospitality industry

Protection concept wellness

In the following, guest groups are those guests who arrived together or for whom a reservation was made together before the visit or on site. A guest group consists of 1 to 1000 persons. The persons of a guest group are known to each other.

Employee Hygiene

• The generally applicable protective measures are consistently and exemplarily implemented by all employees, including in their private lives.
• All employees come to work with impeccable personal hygiene and wash their hands regularly. Avoid touching objects and surfaces if possible.
• The employee is obliged to report to the superior if he/she belongs to the risk group or feels ill. 
• The body temperature of the employees is measured randomly by the heads of department via General Manager office (Widder Hotel, Susanne Strömvall; Storchen Zürich, Raphael Pedroncelli; Hotel Alex, Max Haus). A measuring station with instruction manual is installed. The measured temperatures are entered in the list. If the temperature is too high, the supervisor is informed. The person concerned has to be sent home.
• Employees with signs of illness stay at home in any case.
• Handwashing and disinfection before starting work and continuously during opening hours, also after the following work: setting the table, folding napkins, polishing cutlery
• Leave the room to sneeze or cough, then wash and disinfect your hands. 
• There is no physical contact whatsoever (shaking hands etc.)
• Employees and other persons keep a distance of 1.5 meters between each other. This also applies to breaks in the canteen or to work with unavoidable distance under 1.5 metres. Employees should be exposed as minimally as possible by shortening the duration of contact and/or implementing appropriate protective measures.
• The length of stay in the canteen is limited to mealtime (approx. 15 minutes). The break is completed mainly outside in the fresh air.
• The protective masks are part of the uniform and are worn consistently by all employees in all areas. The employees are obliged to clean the masks daily.
• The used single use - masks and gloves are disposed of in a separate, specially marked waste bag, separate from normal waste.  
• The employee training courses are supervised and controlled by the respective security officer of the hotels. The information and training certificates of each individual employee are obtained via Human Ressources.

Guest Hygiene

• Disinfection station at the entrance and indication of mask zone: 
- Stations for hand disinfection are available at the restaurant / hotel entrance. This station must be checked and refilled regularly. 
- Guests wear a protective mask for their own safety when entering the hotel and restaurant facilities, as well as during their entire stay in the guest areas. Masks do not have to be worn in the restaurant areas at the table. In addition, guests are also required to wear the masks outside in front of the entrances to the restaurants and hotels.

• Signs with information on guest hygiene in front of and inside the restaurant are clearly displayed. 
• Guests will be informed of the protective measures when entering the hotel or restaurant. Operation-specific procedures are defined and implemented in the individual restaurants. 
• In principle, no wardrobes are accepted from guests unless the regulations can be complied with. (e.g. La Rôtisserie Storchen)
• On arrival of the hotel guests we provide a protective mask.

Work at an unavoidable distance of 1.5 meters

• Employees throughout the company adhere strictly to the obligation to wear masks.
• Employees protect themselves by minimising their exposure during work by reducing the duration of contact and/or implementing appropriate protective measures.
• Protective masks and gloves are available for every employee. These must be changed at least every 2 hours, after which the hands must be washed thoroughly.

The Living Circle – is a hand-picked group of first-class hotels and restaurants in incomparably beautiful locations, run by dedicated hosts. Rice, vegetables, fruit and a whole array of exquisite products – including wine, of course – is whisked fresh from our own farms directly to your table. That is how we define luxury. That is The Living Circle – luxury hotels fed by nature.

Discover The Living Circle website